"Because each guest is different, there is no such thing as a typical day", says Craig. "I enjoy getting to know our guests, just having a chat about what brought them to Edinburgh and finding out how we can make their time in the city just that bit more special."
Before joining the Chester team, the 22 year old spent three years as a Food & Beverage Assistant at a large hotel chain. What was meant to be a filler job before college turned out to be his true calling.
"After finishing school, I completed a few work placements in hair salons and I was planning on studying hair dressing at college, but I just enjoyed hospitality so much that I decided to stay.
"Moving to the Chester Residence has been great. Because we are relatively small, our service is a lot more individual which I really enjoy."
Working four days on, four days off, Craig also has plenty of family time which he usually spends with his two year old son.
Craig says: "We love going to the zoo, having lunch and I'm an expert when it comes to naming the best soft play areas around town, too." Seeing friends and going out are also high on his agenda and Craig names Whistlebinkies Live Music bar among his favourites: "There's nothing quite like listening to music played live, right in front of you." If you're staying with us and fancy a night out on the town, Craig is the perfect person to ask for a recommendation.